Dear 20th Century Fox, Amazon and LG
I am writing an open letter to all three companies as I have no real idea who is responsible or who is to blame and I am unsure of how this can be resolved.
For Christmas I received The Dawn of the Planet of the Apes on Blu-Ray, this had been purchased from Amazon.
I unwrapped the Blu-Ray and put it into my LG BD360-P Blu-Ray player. However it did not play, I got an error message saying “Check Disk”. I did check the disk, and there did not appear to be a physical issue with the disk.
I checked the firmware on my LG Blu-Ray player and it was up to date. I also turned everything off and back on. Still no joy, I was still getting the “Check Disk” error.
I did a Google search and it was apparent that I wasn’t alone, other people were having the same issue with the same Blu-Ray disk and the same LG Blu-Ray player. According the online information the problem is with the encryption used by 20th Century Fox on The Dawn of the Planet of the Apes Blu-Ray disk, this means that my Blu-Ray player can’t read the disk.
As a result I am now unsure and confused about what I can do as a consumer.
As far as Amazon are concerned there is no fault with the disk and probably wouldn’t accept a return this long after purchase and the wrapping has been removed.
20th Century Fox won’t replace the disk with one that works, as far as they concerned the disk isn’t faulty and they would only replace it with the same disk with the same encryption issues. They will probably blame the Blu-Ray player manufacturer.
As for LG, they are no longer updating the firmware for what is now quite an old Blu-Ray player and would probably point me back to the company that released the disk.
So the end result is I have no idea where to go and I have a Blu-Ray of a film I am unable to watch.
So do you have any idea? Maybe I should have bought it on iTunes.